Privacy policy

PAYMENT METHODS

Accepted Payment Methods:

• Credit Card Only: Visa, MasterCard, Amex
  

*Our transactions are secured using the Stripe Payment System.

Installments
We do not accept installment payments.

PROCESSING
Upon completing your shopping with SALISA and placing your order, you will receive an email confirmation. If you do not receive a confirmation, please email us at info@salisaofficial.com.

Change & Cancellation Policy:
Once an order has begun processing, changes or cancellations cannot be accommodated. We recommend reviewing the Terms & Conditions and ensuring all details are correct before finalizing your purchase.

Processing & Delivery:
Orders typically take 1-3 business days for processing, excluding public holidays. Orders received on weekends or holidays will be processed on the next business day. This processing time is in addition to the delivery duration.

Tracking Information:
Once your order has shipped, you will receive a comprehensive email including the tracking number. Alternatively, you can track your order through your account. For further assistance, please contact us at info@salisaofficial.com.

We strive to deliver your order within the estimated timescales. Nevertheless, occasional delays might occur due to unforeseen factors or events beyond our control. This could include travel disruptions, transportation delays, import hold-ups, or unexpected high demand.

Estimated delivery times:

• Bangkok and Greater Bangkok: 2-4 Business days
  
• Up Country (Thailand): 3-5 Business days
  
• International: 5-14 Business days

Please note that these timeframes are approximate and subject to change based on various external factors.

 

SHIPPING FEE
Thailand:

• Free shipping for all orders.
  

International:

• Shipping fees vary based on Zone regions, Delivery area, and parcel weight. Free shipping for all orders over $150.
  

Please Note:

1. International customers are responsible for any import duties, taxes, fees, and charges imposed by customs or relevant authorities in the receiving country. These additional charges are the recipient’s responsibility.
   
2. As customs policies vary by country, we cannot control or predict these charges. If unsure about potential duties, taxes, and charges for your order, we recommend contacting your local tax or customs authorities.
   
3. We do not deliver to Post Office Boxes.

EXCHANGES
Please note that we do not accept exchanges at SALISA stores.

RETURNS & EXCHANGE
FOR DOMESTIC ORDERS:

• No returns on all items
  
• Exchanges are allowed within 7 days from the date item is received
  
• Exchange items must be in unworn conditions, with tags, labels, seals,
• invoices and original packing intact
  
• Sale items cannot be returned or exchange
  
• Only one exchange request per order is allowed

SALISA reserves the right to refuse any return or exchange that does not meet the stated conditions.

Customers are responsible for shipping fees. It’s recommended to use courier, recorded, or tracked parcel post for returns. SALISA is not liable for lost, stolen, or mishandled parcels.

Returns will be processed within 3-5 business days after the warehouse receives the returned parcel.

If an item received is not in perfect condition, contact LINE @SALISA  or info@salisaofficial.com within 3 business days from receiving the item. Refunds will be credited to the original payment method. Credit card reversals may take 14-28 business days.

INTERNATIONAL RETURNS
If you would like to exchange or return your item, please contact us via LINE @SALISA or customer service at info@salisaofficial.com only. Customers are responsible for shipping fees. It’s recommended to use courier, recorded, or tracked parcel post for returns. SALISA is not liable for lost, stolen, or mishandled parcels.

TERMS OF SERVICE
Welcome to salisaofficial.com. These terms and conditions apply to all orders placed on salisaofficial.com. Please review them carefully before making a purchase. By using this website or placing an order, you agree to be bound by the following terms and conditions:

• We reserve the right to change these terms and conditions without prior notice.
  
• If you have any queries regarding these terms and conditions, please reach out to us at info@salisaofficial.com

Thank you for choosing salisaofficial.com. We appreciate your understanding and cooperation in adhering to these terms and conditions.

We reserve the right to decline an order. Non-acceptance of an order may occur due to various reasons, including:

• If the ordered product is unavailable from stock, we will contact you. In such cases, we apologize for the inconvenience and will offer a refund or provide options to change the items. If a refund is chosen, you will receive a cancellation email and a refund via the original payment method used. The refund process may take up to 7 days.
  
• Our inability to obtain payment authorization may lead to order non-acceptance.
  
• Identification of errors in product information, such as price or promotions, could result in order refusal.
  
• Orders may be declined if fraudulent activity is suspected.

INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights pertaining to the website and its content, encompassing images, graphics, illustrations, logos, texts, videos, software, trademarks, and copyrights, are the exclusive property of SALISA.

Users are obliged to respect and uphold the intellectual property rights held by SALISA. Any unauthorized actions such as selling, copying, modifying, reproducing, publicly communicating, editing (including creating derivative works), or utilizing SALISA content from the website for commercial or any other purposes are strictly prohibited.

To use our content for any purposes, please contact us and request explicit permission.

FURTHER INFORMATION FOR OVERSEAS CUSTOMERS 
Your order will be charged in Thai Baht. The final price billed to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company.

Kindly note that international customers may be liable for import duties, taxes, fees, and other charges imposed by customs or relevant authorities in the country of receipt.

Please be aware that these additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, we cannot control or predict these charges. If uncertain about the potential imposition of duties, taxes, and charges on your order, we recommend contacting your local tax or customs authorities for guidance.

PRICE
Prices listed on the Website are applicable to online purchases exclusively. All prices displayed on this website are in Thai Baht, and all transactions will be processed in Thai Baht.

The prices listed include VAT or similar sales taxes at the current applicable rate, for which we hold responsibility as the seller. Please note that prices are subject to change without prior notice.

Any alterations in prices will not impact dispatched orders. The amount charged will be the indicated price along with applicable delivery charges. Delivery charges will vary depending on the destination country for each parcel and will be clearly indicated during the checkout process.

ORDER
Please ensure you thoroughly review the Terms & Conditions and verify all details before making a purchase. Once an order is being processed, we are unable to accommodate changes, edit billing or shipping details, or cancel the order.

It is imperative to provide accurate and complete delivery address information. This includes not only the delivery address but also the recipient’s name. We cannot be held responsible for incorrect delivery resulting from incomplete or inaccurate information provided by you.

All deliveries require a signature upon receipt. We will not be held liable for any additional re-delivery fees incurred.

PROCESSING
After completing your shopping with SALISA and placing your order, you will receive an email confirmation. If you do not receive this confirmation, please contact us at info@salisaofficial.com

Please note, orders require 1-3 business days for processing (excluding public holidays). Orders placed on weekends and holidays will be processed on the next business day, in addition to the delivery time.